At Shine Pro, customer satisfaction is our priority. We want you to have a smooth and enjoyable shopping experience. If you are not completely satisfied with your purchase, we're here to help.

Please read our Return & Refund Policy carefully before placing an order.

RETURNS & EXCHANGES

We accept return or exchange requests within 5 days of delivery, subject to the conditions mentioned below.

To initiate a return or exchange, please contact our customer support team with your order number and reason for the request.

To be eligible for a return:

The product must be unused and in its original condition.

The product must be returned in its original packaging.

Proof of purchase or a valid order number must be provided.

Products that have been used, damaged due to misuse or returned without original packaging may not qualify.

Once your request is reviewed and approved, our team will guide you through the return process.

REFUNDS

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved, your refund will be initiated to your original payment method.

Please allow 5–7 business days for the refund to reflect in your account, depending on your bank or payment provider.

If you haven't received your refund within the expected timeframe, please contact our customer support team.

INVALID RETURN REASONS

Returns or refunds may not be accepted in the following situations:

The customer simply changes their mind after purchasing the product.

The product has been used, opened or damaged after delivery.

The product is returned without its original packaging or accessories.

The return request is raised after the eligible return period.

Incorrect usage or handling has caused damage to the product.

We encourage customers to review product descriptions and details carefully before placing an order.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a damaged, defective or incorrect product, please notify us within 48 hours of delivery.

Please share your order number along with clear photographs or an unboxing video showing the issue.

Our team will review your concern and assist you with an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not been shipped may be eligible for cancellation.

Once an order has been shipped, cancellation may not be possible.

Prepaid order refunds for approved cancellations will be processed to the original payment method.

SHIPPING CHARGES FOR RETURNS

Return shipping charges, where applicable, will be communicated by our support team during the return approval process.

For products received in damaged, defective or incorrect condition, our team will assist with the return or replacement process.

NEED HELP?

We're always happy to assist you!

For any questions regarding returns, refunds, exchanges or cancellations, please contact us through our Contact Us page or email us at:

Email:  Support@shinepro.shop

Thank you for shopping with Shine Pro. We appreciate your trust and look forward to serving you again!

Stay Clean. Stay Bright. Shine with Shine Pro!