Privacy Policy
Last Updated: 31 October 2026
At Shine Pro ("we", "us", "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit our website, www.shinepro.shop, make a purchase or interact with our services.
This policy is intended to comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, as applicable.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. WHO WE ARE
Brand Name: Shine Pro
Website: www.shinepro.shop
Business: Cleaning, Polishing & Home Care Products
Customer Support Email: Support@shinepro.shop
Registered Business Name: Shine Pro
Shine Pro is committed to handling your personal information responsibly and transparently.
2. PERSONAL DATA WE COLLECT
Depending on how you interact with Shine Pro, we may collect the following categories of personal information:
Contact Information: Your name, email address, mobile number, billing address and shipping address.
Order Information: Products viewed, added to cart, purchased, returned or exchanged, along with your order history and delivery preferences.
Payment Information: Payment method, transaction ID and payment confirmation status. Payments are processed through third-party payment gateways. We do not intend to store your complete credit/debit card details, CVV or UPI PIN.
Account Information: Login credentials, account preferences and saved information, where account registration is available.
Communication Information: Messages, emails, feedback, product reviews and information you share with our customer support team.
Technical Information: IP address, browser type, device information, operating system and similar technical information.
Website Usage Information: Pages visited, browsing behaviour, products viewed, time spent on our website and interactions with website features.
We collect only information reasonably necessary for providing our products and services and meeting applicable legal obligations.
3. HOW WE COLLECT YOUR PERSONAL DATA
We may collect your personal information through the following methods:
Directly from you when you place an order, create an account, fill out a form or contact our customer support team.
Automatically through cookies, pixels and similar technologies when you browse our website.
From payment service providers when they confirm transactions.
From logistics and courier partners for shipment tracking and delivery updates.
From service providers and business partners where permitted by applicable law.
4. WHY WE COLLECT AND USE YOUR PERSONAL DATA
We use your personal information for the following purposes:
Order Processing and Fulfilment: To process, confirm, pack, ship and deliver your purchases.
Customer Support: To respond to your questions, complaints, feedback and service requests.
Order Communication: To send order confirmations, payment updates, shipping notifications, delivery updates and other transactional messages.
Returns and Refunds: To manage return requests, exchanges, replacements, refunds and cancellations.
Marketing and Promotions: To inform you about special offers, new products, discounts and promotional campaigns, subject to applicable consent requirements. You can opt out of marketing communications at any time.
Website Improvement: To understand customer preferences and improve our website, products and shopping experience.
Security and Fraud Prevention: To detect suspicious activities, prevent fraudulent transactions and protect our customers.
Legal Compliance: To comply with applicable laws, regulations, tax requirements and lawful requests from government authorities.
5. HOW WE SHARE YOUR PERSONAL DATA
We do not sell your personal information to third parties.
However, we may share your information with trusted service providers when necessary to operate our business and fulfil your orders.
6.1 E-commerce Platform
Our website may be hosted and operated through Shopify or other e-commerce service providers that support our online store.
6.2 Payment Service Providers
We may share necessary transaction information with payment gateways such as Razorpay, Cashfree or other payment service providers to securely process payments.
6.3 Logistics and Courier Partners
Your name, contact number and delivery address may be shared with courier and logistics partners to facilitate order delivery, tracking, returns and exchanges.
6.4 Marketing and Analytics Providers
We may use platforms such as Google Analytics, Meta and similar services to understand website performance, measure advertising effectiveness and improve our marketing activities.
6.5 Customer Support Providers
We may use third-party tools and service providers to manage customer queries, communications and support requests.
6.6 Legal and Regulatory Authorities
We may disclose personal information when required by law, court orders, government authorities or regulatory requirements.
We expect our service providers to handle personal information responsibly and in accordance with applicable data protection requirements.
6. CROSS-BORDER DATA TRANSFERS
Some of the third-party platforms and service providers we use may process or store information outside India.
Where personal information is transferred outside India, we will take appropriate steps to ensure that such transfers comply with applicable Indian data protection laws and government requirements.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels and similar technologies to improve your browsing experience.
These technologies help us:
Remember your shopping cart and preferences.
Understand how visitors interact with our website.
Improve website performance and functionality.
Measure marketing and advertising campaigns.
Provide relevant product recommendations and advertisements.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
8. YOUR PRIVACY RIGHTS
Subject to applicable laws, you may have the following rights regarding your personal information:
Right to Access: Request information about the personal data we process about you.
Right to Correction: Request correction of inaccurate or incomplete personal information.
Right to Erasure: Request deletion of personal information where legally permissible.
Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis for processing.
Right to Grievance Redressal: Raise concerns or complaints regarding the handling of your personal information.
Right to Nominate: Nominate another individual to exercise your rights in accordance with applicable law.
You may exercise these rights by contacting us at:
We may need to verify your identity before processing certain requests. Some information may be retained where required by law.
You can also opt out of promotional communications by using the unsubscribe option in emails or contacting our support team.
9. DATA RETENTION
We retain your personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or as required by applicable laws.
This may include retaining information for:
Order processing and transaction records.
Accounting, taxation and regulatory compliance.
Customer service and dispute resolution.
Fraud prevention and security.
Marketing communications until consent is withdrawn or you opt out.
When personal information is no longer required, we will take appropriate steps to delete or anonymise it, subject to applicable legal requirements.
10. SECURITY OF YOUR PERSONAL DATA
At Shine Pro, we take reasonable steps to protect your personal information against unauthorised access, misuse, loss, alteration or disclosure.
Our security measures may include:
Secure HTTPS connections on our website.
Restricted access to customer information.
Secure payment processing through third-party payment gateways.
Appropriate administrative and technical safeguards.
Periodic reviews of our security practices.
While we take reasonable precautions, no method of online transmission or electronic storage is completely secure.
In the event of a personal data breach, we will take appropriate action and provide notifications as required under applicable laws.
11. CHILDREN'S PRIVACY
Our website and products are intended for individuals aged 18 years and above.
We do not knowingly collect personal information from children in violation of applicable laws.
If we become aware that personal information has been collected from a child without the required consent, we will take appropriate steps to address the situation in accordance with applicable laws.
12. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, payment gateways, social media platforms or other external services.
Shine Pro is not responsible for the privacy practices, content or security policies of these external websites.
We encourage you to review their respective privacy policies before sharing personal information with them.
13. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, services, technology or applicable laws.
Any updates will be published on this page along with the revised Last Updated date.
We encourage you to review this page periodically to stay informed about how we protect your personal information.
14. GOVERNING LAW AND JURISDICTION
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the competent courts in [Insert City and State of Registered Office], subject to applicable laws.
15. CONTACT US
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Brand: Shine Pro
Website: www.shinepro.shop
Customer Support Email: Support@shinepro.shop
Registered Business Name: Shine Pro
We appreciate your trust in Shine Pro and are committed to protecting your privacy while providing you with a safe and reliable shopping experience.
Thank you for choosing Shine Pro!